If  you encounter issues while using Global Help, you can try following. Make sure you have a backup version of Global Help on your Mac or PC within your iTunes environment. You will delete the installed version on your iPhone or iPod, and synchronize it again from your Mac or PC. Here the steps:

1. Start your iPhone or iPod touch.
2. Go to the screen where you can see the Global Help app.
3. Put your finger on the app and hold the finger till all apps start shaking.
4. You will see a white cross at the upper left corner on all custom apps.
5. Now, touch on the cross next to the Global Help app.
6. You will see a message that you are in progress to delete Global Help.
7. Confirm this step by clicking on “Delete”.
8. No need to rate the app (but you can, if you want), so you can click on “No”.
9. Now press the Home button (the big one at the bottom)
10. Apps stop shaking and the cross marks are gone.
11. Connect your iPhone with your computer and synchronize again.
12. Global Help will be installed new.
13. Disconnect your iPhone and please try again.

This can solve issues after you have updated “Global Help” with a newer version or after you have installed a newer iPhone OS version. You can use these steps also for all other apps with same symptoms.

But no panic if you deleted Global Help, the iTunes Store knows all about your purchases. So, just visit the App Store and get Global Help again for free. You have to tab on the “Buy now” button, and following message appears:

This update is free because you own a previous version of this item. To get this update now, select OK. You can update this software application for free. Would you like to update?