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Category Archives: Global Help

Global Help is in maintaining mode – working on next update

Hi all,

we know – long time no see. Due to different changes in our company (Re-organization, moved the office, and expanded business areas) we could not focus on Global Help. But this is changing now. We are logging new emergency numbers and contacts of embassies world wide in the database for next export, we already fixed some clipping and some small issues, and fixed wrong data.

So please be patient with us, we try hard to release the new version 1.7 of Global Help before the end of March. And for the future we wanna do frequent updates with new data – maybe on a monthly base.

Updated information and comments with all changes can be found on:

Facebook: http://www.facebook.com/GlobalHelp

Twitter: http://twitter.com/Global_Help

Google+: https://plus.google.com/111720916531386710535

Thanks a lot to all customers and for all the feedback we received.

Logo of Global Help app changed slightly

After our first release of Global Help we noticed, that the emergency numbers we used to show the function of app were just to small – especially on the iPhone 4 with the new display. The 911 and 112 were to small between all these numbers on the circles, so we redesigned the logo slightly. Now with the new version we show the two most important emergency numbers in a crisper and better way. See below the comparison of both versions:

First Global Help logoNew Logo of Global Help

Global Help crashes – what can I do?

If  you encounter issues while using Global Help, you can try following. Make sure you have a backup version of Global Help on your Mac or PC within your iTunes environment. You will delete the installed version on your iPhone or iPod, and synchronize it again from your Mac or PC. Here the steps:

  1. Start your iPhone or iPod touch.
  2. Go to the screen where you can see the Global Help app.
  3. Put your finger on the app and hold the finger till all apps start shaking.
  4. You will see a white cross at the upper left corner on all custom apps.
  5. Now, touch on the cross next to the Global Help app.
  6. You will see a message that you are in progress to delete Global Help.
  7. Confirm this step by clicking on “Delete”.
  8. No need to rate the app (but you can, if you want), so you can click on “No”.
  9. Now press the Home button (the big one at the bottom)
  10. Apps stop shaking and the cross marks are gone.
  11. Connect your iPhone with your computer and synchronize again.
  12. Global Help will be installed new.
  13. Disconnect your iPhone and please try again.

This can solve issues after you have updated “Global Help” with a newer version or after you have installed a newer iPhone OS version. You can use these steps also for all other apps with same symptoms.

But no panic if you deleted Global Help, the iTunes Store knows all about your purchases. So, just visit the App Store and get Global Help again for free. You have to tab on the “Buy now” button, and following message appears:

This update is free because you own a previous version of this item. To get this update now, select OK. You can update this software application for free. Would you like to update?

Download for free

Global Help in special edition of c’t kompakt

Sonderausgabe_ct

special edition of c’t kompakt 02/2010

The special edition of the computer magazine c’t is focused on iPhone, iPad & Co.

Global Help is mentioned with the story about “Apps for holidays” (Apps für den Urlaub) starting on page 70.

You can get a more detailed overview in the online version of the Table of content.

See overview of this special edition of c’t kompakt 02/2010 here

Bugfix for Global Help 1.5.1

BugWe are currently working on a bugfix for Global Help Version 1.5.

Issue:

Adding a new category with phone number and comments will not be displayed in the Country view after restarting Global Help.

You will see that your created category is still in the list of additonal categories (in the Edit mode), but the entry with phone number and comment is gone. This is very bad and we are planing to submit the fix to Apple this week. Depending on the approval process, we will have the fixed Version 1.5.1 asap.

Thanks to our enthusiastic customer Christian.

Global Help in the German AppStoreBible Fall-Edition 03/2010

AppStoreBible_Cover_03_2010Latest Information

In the current Quartal Edition # 5 of the AppStoreBible 03/2010 Global Help was tested with recommendation in the category “Everyday life utilities” (Page 92).

Note: The tested Version was Version 1.0. Current Version is 1.5 with further improvements and addtional data.

Result: ★★★★★ and Recommendation of the editorial stuff

Via the AppBIBLE-App and this AppLink A3242 you get directed to Global Help.

Vacation season sale until Sep. 1st

summersticker

Price dropped by 47% for our summer special. Get the full version of Global Help for almost half the price.

We are also working on the next Update with more data and improvements for iOS 4 and iPhone 4. So stay tuned, get your Global Help now for a great price.

You can also rate and vote for Global Help on AppStoreHQ. Just follow the link below.

Find Global Help - First aid, embassy and emergency (SOS) numbers for world wide travel on AppStoreHQ.

Apps at AppStoreHQ

First Update of Global Help

Today we submitted our first Update of Global Help to Apple for review and approval.

What’s new in Global Help 1.5

This update delivers the following additional data for Global Help:

  • Added the Embassies of Australia, Finland, Norway, Dominican Republic and Denmark
  • Added the Embassies, Consulate General, Consulates and Honorary Consulates of Sweden, Netherlands, Ireland, Luxemburg, and Spain
  • Added representations for Italy. Global Help now contains all 427 Italian missions.
  • Added representations of all countries in South Africa (same data as in the South Africa Edition of Global Help)
  • Added additional credit card companies for the US
  • Added ACE (Auto Club Europe) contact for Germany
  • Changed the URL of the Ministry of Foreign Affairs of Belgium

This update also delivers the following functional improvements:

  • Added an indexbar for faster navigation in the list of embassies
  • Fixed a potential crashing bug for lengthy database queries
  • Added buttons for sharing Global Help experience by email, Facebook, and Twitter with “Tell a friend” function

Global Help has now more than 5000 contact details of representations in more than 1000 cities world wide. We cover 247 countries with over 1500 emergency phone numbers – and it is still growing!

Global Help – South Africa Edition available

Global Help South Africa App logo

After some rejections, fixes, keyword changes „Global Help – South Africa Edition“ finally got approved. So, we proudly announce our second app in the iTunes App Store. Of course it is not a totally new app, but we did some small changes and improvements comparing to the full version. These application features will be also in the next Version of Global Help.

But now, we are excited to see what will happen to our free version. We hope that this version will be a handy tool for all people traveling to South Africa, not only for the football fans, soccer enthusiasm, world travelers and business folks but also for the people living in South Africa.

Have fun in South Africa, great games and we would be happy to receive your feedback.

Cheers, florian